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Frequently Asked Questions
General
Our sizing chart can be found in the product page.
Just click on the size selector, and it the size chart will be able to be selected at the very bottom of the size selector.
Shipping
You can track your order by logging into your profile. Additionally, we will send you an email with the tracking number once your order has shipped.
Please allow 2-3 days for processing. Then your package will ship depending on your chosen shipping method at checkout.
All shipping times are shown at checkout at the selected shipping method.
We offer international shipping to over 190 countries. To confirm if we ship to your location, simply enter your address at checkout.
Shipping costs vary by destination. To find your specific shipping rate, please enter your address at checkout. Enjoy complimentary shipping on orders exceeding $150 USD.
Depending on your country, there are specific thresholds under which your order may be exempt from these fees. If your order exceeds these thresholds, you'll need to pay import duties and taxes. Here's a quick guide to help you understand the charges in your country.
United States (USA)
- Exempt under $800: No duties or taxes if the value is $800 or less.
- Tax Rate above $800: Import duty generally ranges from 8% to 18% depending on the clothing type.
Canada
- Exempt under CAD $150: No duties if the value is CAD $150 or less.
- Exempt under CAD $40: No taxes if the value is CAD $40 or less.
- Tax Rate above exemption: Import duty around 18%, GST/HST ranges from 5% to 15% depending on the province.
United Kingdom (UK)
- Exempt under £135: No duties if the value is £135 or less.
- Exempt under £15: No VAT if the value is £15 or less.
- Tax Rate above exemption: Import duty generally around 12%, VAT is 20%.
European Union (EU)
- Exempt under €150: No duties if the value is €150 or less.
- Exempt under €22: No VAT if the value is €22 or less.
- Tax Rate above exemption: Import duty typically around 12%, VAT ranges from 19% to 25% depending on the country.
South Korea
- Exempt under USD $150: No duties or taxes if the value is USD $150 or less.
- Exempt under USD $200 (gifts): No duties or taxes if the value is USD $200 or less for gifts.
- Tax Rate above exemption: Import duty around 13%, VAT is 10%.
Brazil
- Exempt under USD $50: No duties or taxes if the value is USD $50 or less.
- Tax Rate above exemption: Import duty is 60% on the value of the goods, plus additional state taxes (ICMS) which vary by state.
Mexico
- Exempt under USD $50: No duties if the value is USD $50 or less.
- Exempt under USD $300: No taxes if the value is USD $300 or less.
- Tax Rate above exemption: Import duty generally between 15% and 25%, VAT (IVA) is 16%.
During Checkout
We offer a diverse array of payment options to accommodate your preferences, including major credit and debit cards, Apple Pay, Amazon Pay, Afterpay, Google Pay, Meta Pay, iDeal, and Bancontact.
To apply your promo code, please proceed to the checkout page.
On desktop, you will find the promo code field on the right side.
On mobile, it will appear after you add your shipping address and select your shipping method.
Aftercare
Learn more about our return policy by clicking here.
Once an order has been placed, we cannot modift, change, or cancel your order.
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